Team & roles
Inviting team members
Only Admins can invite new people to the team.
Send an invitation
- Open your business Profile → team section.
- Tap Invite member and enter their email.
- Choose their role.
- For Staff and Premise Managers, assign one or more premises — without an assignment they can't do anything yet.
The person receives an invitation; once they accept and create their Sello account, they appear in your team list with the role you set.
Changing role or premises
Open the member in the team list to change their role or premise assignment at any time. Downgrades and removals take effect immediately.
When someone leaves
Remove them from the team list. Their history (stamps they added, redemptions they confirmed) stays in your records; their access ends the moment you remove them.
Who sees whom
Premise Managers only see teammates who share at least one premise with them; General Managers and Admins see everyone. If a manager says "I can't find Ana in the team list", check whether they actually share a premise.