Points programs

Points reward how much customers spend, not just how often they show up. They fit businesses where basket sizes vary — restaurants, retail, salons with services at different prices.

Settings

• Name — e.g. "VIP Points".
• Prizes — one or more prize tiers, each with its own points price: a free item ("Free side — 50 pts") or a percentage discount ("10% off — 120 pts"). Several tiers let customers choose between cashing in early and saving up for something bigger.
• Premises — where points can be earned and redeemed.
• Dates — when the program starts and ends. The end date is required and visible to customers — see Start, end and archive.

Adding points

At the counter, staff scan the customer's QR, pick the points program, and enter the amount to add — with quick-add shortcuts for common values. Whether you award points per euro spent or per visit tier is your call; keep the rule simple enough to say out loud.

Redemption

Every prize tier the balance already covers shows as redeemable in the customer's app. At the counter, staff scan, pick the tier the customer is claiming, and confirm. The tier's price is deducted from the balance — the rest keeps counting. A customer with 130 points who redeems a 100-point prize keeps 30 toward the next one; the balance never resets to zero.

Stamps or points?

A useful rule of thumb:

• If your customers buy roughly the same thing every time → stamp card.
• If receipts range from small to large → points.

You can run both (e.g. stamps for coffee, points for the lunch menu), but introduce them one at a time so staff and customers keep the story straight.