Redeem your rewards

Earned it? Claiming it takes one scan.

When a reward is ready

A completed stamp card, a reached points target or a valid coupon shows in your Rewards tab with a clear ready to redeem state. Rewards are redeemed at the business — that's where you get your free coffee, discount or treat.

At the counter

1. Tell the staff you'd like to redeem.
2. Show your My code QR.
3. Staff scan it, see your ready rewards, and confirm the one you're claiming.
4. Enjoy. The card resets and starts collecting again.

There's nothing to press on your side — no risk of accidentally "using" a reward at home. If it's marked redeemed, it happened at the counter.

Reward not showing?

• Check you're at a premise where the program runs — some programs are location-specific.
• A stamp card must be complete; check the Cards tab for how many stamps remain.
• Coupons can have limits (first visit only, one per customer) — an expired or used coupon shows as unavailable.
• Every program has an end date (shown as Program ends in your card's details). After it, cards stop collecting — but a reward you completed before the end can still be redeemed at the counter.

Still stuck? The staff can look at your card when they scan you and see exactly what's going on.