Roles and permissions

Sello's roles mirror how real multi-location teams work. Each role includes everything the roles below it can do.

The four roles

Staff

• See the team's programs for their assigned premises
• Stamp and redeem for their assigned premises
• Can't see the team profile page or change programs

Premise Manager — everything Staff can, plus:

• Create and update programs for their assigned premises only
• See the team profile page
• See only team members who share their premises

General Manager — everything a Premise Manager can, but for all premises in the business.

Admin — everything a General Manager can, plus:

• Invite new people to the team

Premise assignment rules

• Staff and Premise Managers must be assigned to specific premises. Someone with no premises assigned has no access — this is deliberate, so access is always an explicit decision.
• General Managers and Admins always cover all premises, regardless of assignment.

Choosing roles in practice

Person	Role
Counter staff, baristas, stylists	Staff
The person who runs one location	Premise Manager
Owner's right hand across locations	General Manager
The owner	Admin

Start people at Staff and promote when needed — moving up is one tap; untangling an over-permissioned team is not.